Class A Customs 30 Day Return Policy
Some items are nonreturnable and include but not limited to:
All Fuel Pumps
Electrical Items
All Water Pumps
Customer will need to return all merchandise in new, unused condition and packing materials if available.
To return item customer will need to pay return shipping. Packages refused or return to sender will not be delivered back and no credit/refund will be issued.
Original Shipping is non-refundable, 20% Restock fee will be charged for all orders.
Returns c/o Class A Customs
1130 County Road 6 West
Elkhart, IN 46514
Phone: 574-206-0101
Include a copy of original purchase receipt and write order number on each box
Save the tracking numbers for your records, we are unable to search for a package online without tracking numbers.
Return Process
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to return the correct item. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Class A Customs sells on multiple online selling platforms for contact regarding on of these orders you must use the messaging system on that site for all communications. Amazon, eBay, etc, allow for the option of Contact Seller on Order Details Pages. Direct emails and phone calls will be advised with the same information.
Damaged or Missing Items
Report all damaged or missing items within 14 days. Damaged or missing items will be replaced once it has been established damage was by shipping / manufacturing and not user. Items that are damaged will not be issued a refund a replacement item will be sent, all returns will follow the above Return Policy.
Photos Needed:
Clear and Large Photos (not blurry or pixelated)
Clearly showing damage on overall of entire item(s) and box(es)
Other Platform Orders
eBay Orders & Contact: Click Purchase History in the column on the left of the Summary Page In the “More Actions” box select “Contact Seller”.
Amazon has updated their platform you can now attach photos and videos in both the app and on desktop, all further communication will need to be made through the Amazon Message System for all Amazon Orders, if you have sent photos or video, please resubmit them through the Amazon Message System.
Desktop:
Go to the top right-hand corner where it shows Hello (your name) Account & Lists – hover over to see menus
Select “Orders”
Find correct order and select “Get Help”
When you see the options select “Other” – “Troubleshooting” – “Something Else”
After you have sent your message describing problem
Go to the top right-hand corner where it shows Hello (your name) Account & Lists – hover over to see menus
Select “Account”
Select “Your Messages”
Select “Buyer/Seller Messages”
You can then attach videos and photos in the message system
Amazon App:
Go to select the three bars located on the bottom right corner
Select “Orders”
Select the item, on the order detail page select the item again to be taken to the product page.
Scroll down to the “sold by” under the buy now button and select the seller’s name
On new page scroll down and select “Ask a question”
When you see the options select “Other” – “Troubleshooting” – “Something Else”
After you have sent your message describing problem go to main page on app
Go to select the three bars located on the bottom right corner
Select “Account”
Scroll down to “Message Center”
Select “Your Messages”
Select “Buyer/Seller Messages”
You can then attach videos and photos in the message system