Amazon has updated their platform you can now attach photos and videos in both the app and on desktop, all further communication will need to be made through the Amazon Message System for all Amazon Orders, if you have sent photos or video, please resubmit them through the Amazon Message System.
Desktop:
Go to the top right-hand corner where it shows Hello (your name) Account & Lists – hover over to see menus
Select “Orders”
Find correct order and select “Get Help”
When you see the options select “Other” – “Troubleshooting” – “Something Else”
After you have sent your message describing problem
Go to the top right-hand corner where it shows Hello (your name) Account & Lists – hover over to see menus
Select “Account”
Select “Your Messages”
Select “Buyer/Seller Messages”
You can then attach videos and photos in the message system
Amazon App:
Go to select the three bars located on the bottom right corner
Select “Orders”
Select the item, on the order detail page select the item again to be taken to the product page.
Scroll down to the “sold by” under the buy now button and select the seller’s name
On new page scroll down and select “Ask a question”
When you see the options select “Other” – “Troubleshooting” – “Something Else”
After you have sent your message describing problem go to main page on app
Go to select the three bars located on the bottom right corner
Select “Account”
Scroll down to “Message Center”
Select “Your Messages”
Select “Buyer/Seller Messages”
You can then attach videos and photos in the message system